FREQUENTLY ASKED QUESTIONS
Q: How far in advance should I book?
A: We recommend booking at least 3-4 weeks before your event to secure your date.
Q: Do you customize designs? Can you match my event theme or colors?
A: Yes! Every service is personalized to match your vision, theme and budget.
Q: What if I'm not sure what design I want?
A: That's perfectly fine. We'll guide you through ideas, themes, and inspiration to help you choose a style that feels just right for your celebration.
Q: Do you deliver and set up?
A: Yes! Delivery and set up is apart of our services and is required to ensure every detail is in place. Any travel to locations over 20 miles will include travel fees.
Q: What's your pricing like?
A: Pricing depends on the service, size and detail. A custom quote will be provided to you upon booking which includes the cost of materials, labor, design planning and setup costs. Please see our pricing lists under the "services" tab for price ranges.
Q: Do you require a deposit to book a service?
A: Yes, a 50% deposit is required to secure your date and confirm your booking. The deposit is applied toward your total balance with the remaining amount due at delivery.
Q: Do you offer cleanup or takedown?
A: Some services and design will not require takedown and allow for you to keep the decor items. With other services, takedown by Elevated Decor may be required to retrieve event items or large scale backgrounds. This is always clarified upon booking and included in your quote.